Service Item Is Showing $0 Price On Sales Order In OM (Doc ID 1576134.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.0 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Checked for relevance 29-Mar-2015

Symptoms

On : 12.1.3 version, Pricing, Discounting & Charges

ACTUAL BEHAVIOR
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The price for the service item placed on sales order in Order Management is coming as $0.

EXPECTED BEHAVIOR
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Expect to see the correct price for the service item on the sales order.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Order
3. Enter order and see the price on service item is 0.

Cause

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