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Service Items Showing $0 Price on Sales Orders in Order Management (Doc ID 1576134.1)

Last updated on JUNE 27, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Find that the price for Service Items placed on a Sales Order in Order Management is coming as $0.

Steps
1. Using an Order Management responsibility.
2. Navigate: Orders,Returns > Sales Order
3. Enter a Sales Order including a Service Item.
4. See the price for the Service Item is calculated as 0.

Cause

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In this Document
Symptoms
Cause
Solution
References


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