TeleService Error: 'There are no charges eligible for submission' When Running the Charges AutoSubmission Concurrent Program- (Doc ID 1576161.1)

Last updated on OCTOBER 19, 2016

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

When running the Charges AutoSubmission Concurrent Program, the output shows many service requests (SR's) appearing with the following error message for Charge lines that have already been submitted to OM.


ERROR
-----------------------
There are no charges eligible for submission to Oracle Order Management for this service request.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run the Charges AutoSubmission Concurrent Program
2. Look at output
3. Error appears.


Cause

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