TeleService Contact Center: Basic Search Performance Issue
(Doc ID 1576202.1)
Last updated on MARCH 28, 2019
Applies to:Oracle Customer Care - Version 22.214.171.124 to 126.96.36.199 [Release 11.5]
Information in this document applies to any platform.
When using the Basic Search screen on the Contact Center form to search with following parameters, the performance is very poor:
- Account Number, Site Name, Contact First name, Contact Last name.
- Account Number, Contact First Name, Contact Last Name.
(R) Customer Support
(N) Customer Management > Contact Center
- Click on Flashlight icon (top of the form)
- Enter Account Number, Site Name, Contact First name, Contact Last name
=> The search takes a long time.
What is Working:
If only Site Name and Account Number is passed, then the search returns faster.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document