TeleService Contact Center: Basic Search Performance Issue
(Doc ID 1576202.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 184.108.40.206 to 220.127.116.11 [Release 11.5]
Information in this document applies to any platform.
When using the Basic Search screen on the Contact Center form to search with following parameters, the performance is very poor:
- Account Number, Site Name, Contact First name, Contact Last name.
- Account Number, Contact First Name, Contact Last Name.
(R) Customer Support
(N) Customer Management > Contact Center
- Click on Flashlight icon (top of the form)
- Enter Account Number, Site Name, Contact First name, Contact Last name
=> The search takes a long time.
What is Working:
If only Site Name and Account Number is passed, then the search returns faster.
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