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Multi-Byte Characters Such As Japanese, Chinese and Korean Are Garbled to Question Marks(?) when Exported to Excel (Doc ID 1576332.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

When exporting multi-byte characters such as Japanese/Chinese/Korean characters, the characters are garbled as question marks(?)

Expected Behavior

All the exported multi-byte characters such as Japanese/Chinese/Korean characters, characters to show correctly

Steps

The issue can be reproduced at will with the following steps:
1. Log into Web Client
2. Run Search to include the item with multi-byte characters such as Japanese/Chinese/Korean characters in the search result
3. Export the search result to Excel file
4. Check the item description. Still see multi-byte characters such as Japanese/Chinese/Korean characters are displayed as "?"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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