My Oracle Support Banner

Click on Business Purposes tab error 'The Descriptive flexfield with application name Receivables (AR) and name Site Use Information (RA_SITE_USES_HZ) is not frozen' (Doc ID 1576439.1)

Last updated on AUGUST 24, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After the upgrade to R12.1.3 from 11i, the following error message is received when clicking on the ‘Business Purposes’ tab of the Customers Account framework page:

Error
1. The Descriptive flexfield with application name Receivables (AR) and name Site Use Information (RA_SITE_USES_HZ) is not frozen. Please contact your system administrator.
2. The Descriptive flexfield with application name Receivables (AR) and name Site Use Information (RA_SITE_USES_HZ) is not frozen. Please contact your system administrator.

Users received the error even though the 'Site Use Information' descriptive flexfield is frozen.


Steps to reproduce:

-Receivables Manager, N: Customers : Customers
-Enter a new customer and address
-Click on Business Purposes tab. The error appears.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.