Click on Business Purposes tab error 'The Descriptive flexfield with application name Receivables (AR) and name Site Use Information (RA_SITE_USES_HZ) is not frozen' (Doc ID 1576439.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After the upgrade to R12.1.3 from 11i, the following error message is received when clicking on the ‘Business Purposes’ tab of the Customers Account framework page:

Error
1. The Descriptive flexfield with application name Receivables (AR) and name Site Use Information (RA_SITE_USES_HZ) is not frozen. Please contact your system administrator.
2. The Descriptive flexfield with application name Receivables (AR) and name Site Use Information (RA_SITE_USES_HZ) is not frozen. Please contact your system administrator.

Users received the error even though the 'Site Use Information' descriptive flexfield is frozen.


Steps to reproduce:

-Receivables Manager, N: Customers : Customers
-Enter a new customer and address
-Click on Business Purposes tab. The error appears.

Cause

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