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Secondary Price List is Not Referenced For Pricing iStore Catalog Items (Doc ID 1576844.1)

Last updated on MAY 07, 2021

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Shopping Cart Related

ACTUAL BEHAVIOR
---------------
After setting Primary and Secondary price lists, the 'Retail Price' and 'Your Price' are not displayed ( blank ) in the iStore catalog pages.

The iStore PL/SQL debug log found on the database can show pricing errors such as IPL: Invalid price list or NMS: Item not found in primary or secondary price list.


EXPECTED BEHAVIOR
-----------------------
After setting Primary and Secondary price lists, 'Retail Price' and 'Your Price' should be displayed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set system profile options :-

  IBE: Use Customer Account Price List =  Yes
  IBE: Use Price list associated with Specialty Site =  Yes

2. Go to the iStore catalog section pages and see the 'Retail Price' and 'Your Price' have no prices displayed for the items and no Add To Cart button.

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot see the prices and cannot add items to the cart.

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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