Credit Memo Workflow Issue: Dispute Sent To Old Collector For Approval (Doc ID 1576966.1)

Last updated on APRIL 06, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a new Dispute on invoices for customers, using the Credit Memo Approval without AME and the workflow notification messages is sent to an inactive collector.

The old collector was changed with another value for some customers, at the Account level.

Cause

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