Renewal Price List Missing On Service Contract Created from OM when Apply All is Selected on Service Contracts Details (Doc ID 1577034.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.

Symptoms

Renewal pricelist is not populated on service contracts created from Order Management when information is entered on Service Contract Detail form

Steps to reproduce:
1. Create OM sales order with a service line.
2. From the service line click on Actions button and select 'Service Contracts Details' from the pop-up menu
- enter information on Service Contracts Details From
3. Book and ship the order, run Service Contracts Order Processing Program so that the contract is created
- check the contract created and will see that the renewal price list is not populated.


Cause

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