Transactions Workbench: Cannot Automatically Update Open Invoices When Changing a Customer's Bank Account in Receivables (Doc ID 1577055.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

The business flow which is affected is Account Receivables collections.

If you change bank account details (bank name, branch, account number), the invoices that are still unpaid should automatically change to the new information without manually changing each invoice.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
Query a customer that has open invoices
Select the Addresses tab
Change the customer bank account details (bank name, branch, account number) and Save

Go To:  Transactions > Transactions and query an open invoice for this customer

You will find that you have to change the details in all the outstanding invoices, one-at-a-time so that when money is collected from the customer's bank account to pay each invoice, the new bank
account is the one to be debited from.

When there are many invoices outstanding (around 1000 on one occasion recently) this is very time-consuming.

Cause

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