Field Service Technician Portal Error: 'Internal Server Error Oc4j_socket_recvfull Timed Out' When Selecting The Debrief Icon

(Doc ID 1577622.1)

Last updated on FEBRUARY 14, 2018

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Miscellaneous Issues

When attempt to open the debrief page in FSTP, the following error occurs

ERROR
-----------------------

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, ******** and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

The error in apache error log of server:

12:43 PM 7/18/2013 <server> apache error_log.1374105600
=======================================================
[Thu Jul 18 12:43:06 2013] [warn] [client nnn.nn.nnn.n] oc4j_socket_recvfull timed out
[Thu Jul 18 12:43:06 2013] [error] [client nnn.nn.nnn.n] [ecid: 1374165485:nnn.nn.nnn.nn:12702:0:15254,0] mod_oc4j: request to OC4J <hostname.domain>:21535 failed: recv failed (errno=4)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Field Service Technician Portal responsibility
2. Field Service Technician Dashboard 
3. Choose open tasks from the drop down
4. Click the debrief icon
5. Page times out after several minutes


Cause

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