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iStore - After Application Of Patch 17177115 ItemNotFoundException If The Serviceable Item Does Not Have Any Associated Service Item (Doc ID 1577720.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

--Problem

After applying Patch 17177115:R12.IBE.B  Exception error message is returned from getAvailableServicesItems() if the serviceable item doesn't have any associated service item


--Error

oracle.apps.ibe.catalog.ItemNotFoundException: Item not found
at oracle.apps.ibe.catalog.Item.load(Item.java:6153)
at oracle.apps.ibe.catalog.Item.getAvailableServicesItems(Item.java:3767)


--Steps

1. setup the following:

     1 serviceable item - with 2 services both of which are unpublished
     1 other serviceable item but no services

2. Attempt to load the iStore section

3. Error occurs 

 

 

Please note that development have replaced patch  17177115:R12.IBE.B with Patch 17734931:R12.IBE.B so this issue may also occur if patch 17734931:R12.IBE.B has been applied

 

Changes

 Patch 17177115  applied

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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