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An Instance Could Not Be Found For The Item And Location Information Provided . Item ID Org (Doc ID 1577951.1)

Last updated on FEBRUARY 01, 2021

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Complex Maintenance, Repair, & Overhaul - Version 12.1.3 and later
Information in this document applies to any platform.

AHLVSNCB.pls
CSI_TXN_INST_NOT_FOUND
AHL_PRD_SERN_CHANGE_PVT
Process_Serialnum_Change
CSI_Item_Instance_PUB
Update_Item_Instance

Symptoms

Putting an item in warehouse through the Return to Locator functionality of the CMRO workorder works fine, but if using a Miscellaneous Receipt (miscellaneous transactions form) to put item in warehouse it gives the following error. 

An instance could not be found for the item and location information provided. Item ID: XXX. Organization ID: XXXX. (SUBINV=Stores) (LOCATOR=XXX)

The issue can be reproduced only if a previous Item Serial Change transaction exist and, in addition, the UOM to differ from one item to another. If the new item have the same UOM it works fine.


STEPS
1. Perform Item Number/ Serial Number Change.
e.g. change Item XXXX-00000 with UOM UN to item YYYY-00000 with UOM EA
2. Press button apply;
3. Go to the Miscellaneous Transactions form and do a Miscellaneous Receipt.
4. Go to the installation of the item.
5. Press button Issue to Workorder
6. Get the error in install base.



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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