TeleService Error: 'No Timezone was found for ID xxx' When Entering Contact On SR
(Doc ID 1578156.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
Wrong timezone id (536) is getting assigned for Hawaii (US)
Error message 'No Timezone was found for ID xxx' when entering the contact on a SR.
Contact does having Phone number as contact point and Timezone is selected as 'Hawaii'.
Checking from the back end, Wrong timezone id is getting assigned for Hawaii (US).
Issue can be replicated by simply choosing Hawaii Timezone for Contact Point.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document