Assignee Name LOV Returns Error Although Resource Name Is In The LOV
(Doc ID 1578166.1)
Last updated on FEBRUARY 11, 2021
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
In the Service Request tasks tab, when entering an assignee name manually (the name is in the LOV) the following error occurs:
ERROR
-----------------------
FRM-40212: Invalid value for field ASSIGNEE_NAME
This happens when the resource name was change to a different name in Resource Manager and profile option "Service: Filter Task Assignee LOV by the Task Owner Group" is set to Yes.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |