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Assignee Name LOV Returns Error Although Resource Name Is In The LOV (Doc ID 1578166.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

In the Service Request tasks tab, when entering an assignee name manually (the name is in the LOV) the following error occurs:

ERROR
-----------------------
FRM-40212: Invalid value for field ASSIGNEE_NAME

This happens when the resource name was change to a different name in Resource Manager and profile option "Service: Filter Task Assignee LOV by the Task Owner Group" is set to Yes.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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