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Serial Numbers Are Populating On Manual RMA Orders (Doc ID 1578347.1)

Last updated on SEPTEMBER 22, 2018

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Serial Numbers are automatically populating on Manual RMA Orders (i.e. in oe_lot_serial_numbers table)

When we raise Manual RMA against those sales orders Serial Numbers are automatically populating in oe_lot_serial_numbers table. Due to this business is facing issue at the RMA Receipt and they are unable to receive required Serial Number quantity.

For example SO# 123456 has been raised for 200 quantity with serial numbers range from 8991879133502012201 to 8991879133502012400.

Now raised Manual RMA# 999999 for 50 quantities against SO# 123456. At the time Receiving we are unable to receive required serial numbers and this is because of 50 serial numbers were automatically populated in oe_lot_serial_numbers table

Cause

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In this Document
Symptoms
Cause
Solution
References


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