Competency Not Updated as Expected
(Doc ID 1578527.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Learning Management - Version 12.1 HRMS RUP5 and later
Information in this document applies to any platform.
On : 12.1 HRMS RUP5 version, Catalog Admin
Previously for online olm courses when customer updated a completed enrollment back to completed and successfully attendance flag to yes, it has triggered the competency update process.
This happens for all classes.
What has happened is that the OTA_DELEGATE_BOOKINGS_API.UPDATE_DELEGATE_BOOKING process was fixed to stop competencies from being updated when a learner completed a course and then moved it to their history at a later date. Reference <Bug 14213700> .
So this has had the knock on effect to prevent learning administrators of setting a enrollment which is already at a completed status and successfully attended flag set to yes.
Customer thinks that this has had the added side effect of not allowing learning administrators to update enrollments so the competencies can be updated.
In reality the competency update process errors and fails to update the competency profile due to an overlapping competency held. In these situations we used to advise the customer to re-trigger the update process so the competency profiles are updated after corrective action.
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
Apply Patch 14213700:R12.OTA.B
Awareness course has no competencies set against it:
Learner completed online course:
Added competency against course:
Profile: OTA:Allow Competency update with renewal period already set to yes at site level:
Switched of personalization
Used seeded responsibility Oracle Learning Management Administrator
Offering -this course is broken down into 5 topics with an assessment at the end to test
Enrollments:--completed--Update enrollment status to Completed:
Confirmation the enrollment has been updated:
Competency Profile has not been updated for employee ****
Checked status monitor and no notifications have been generated: completed for class iten key:79422975 Process name: class enrollment
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