Customers Workbench: Customers Search Page Single Source of Truth (SST) Shows USER_ENTERED Data for Organization Name and D&B Data for Party Name (Doc ID 1578915.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

You are attempting to set up the Single Source of Truth for the Organization Name and Customer Name to display correctly in the Order Management Order Entry form and in Customers screen.

The USER_ENTERED value is showing up in the Organization Name, but when you go to the Order Management Sales Orders form, you see the Dun and Bradstreet (D&B) name.
 
When you query for a party having D&B data purchased, and Single Source of Truth (SST) set up in Customers screen, the Party Name automatically shows the D&B data.
But, when you click on the party name, it shows the USER_ENTERED data for Organization Name, which is correct.

You would like to see USER_ENTERED data displayed for both Party Name and Organization Name.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
Query for Registry ID 1274
The search results returns with 'H. H. Barnum Co.' for Party Name
Click on the Party Name
In the Customer Information page, the Organization Name displayed is: 'HH BARNUM COMPANY,' which is the USER_ENTERED data as per the SST setup.

The issue only occurs for custom responsibility as there is no issue when using the seeded responsibility Trading Community Manager or Oracle Customers Online Superuser.

 

Cause

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