Quote/Agreement Timed Out Notification With Error Message:ORA-01403: No Data Found (Doc ID 1579050.1)

Last updated on JANUARY 29, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Quoting & Negotiation

When the user attempts to view the notification sent from the Quote Agreement from a timeout (sent by workflow activity INTERNAL_APPROVAL_PROCESS/NOTIFY_SENDER_TIMEOUT_NTF), the following error occurs.

ERROR
-----------------------
ORA-01403: no data found ORA-01403: no data found ORA-06512: at "APPS.WF_NOTIFICATION", line 5774 ORA-06512: at line 6

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to view the timeout notification message

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot appropriately respond to the timeout notification.

Cause

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