Cannot Merge Person Customer With Organization Customer Via Customer Merge (Doc ID 1579273.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Cannot merge person customer with organization customer.

Customer Merge distinguishes individual customers (consumers) from organizations and can merge both of these entities. You can merge individuals with individuals or with organizations, and vice versa.

For example, an individual places several orders with your company, but you select the person party as the from customer.
Then change the 'To' Type from Person to Organization.
The page layout changes from person to organization fields, but this List of Values (LOV) contains only persons.

Cause

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