Email Center - Auto Processing Of An Email Is Not Completed, And Auto Response Email Is Not Sent
(Doc ID 1579423.1)
Last updated on DECEMBER 03, 2019
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
Actual Behavior
SR is being created from an Email, but reply email is not sent and email is not resolved.
Expected Behavior
SR to be created from an Email, reply email to be sent, and email to be resolved.
Steps
The issue can be reproduced at will with the following steps:
- Send in email to auto-create an SR
- SR is created
But:
- Email response is not received
- Email is not resolved
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |