Email Center - Auto Processing of an Email is not completed, and auto response email is not sent. (Doc ID 1579423.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Actual Behavior

SR is being created from an Email, but reply email is not sent and email is not resolved.

Expected Behavior

SR to be created from an Email, reply email to be sent, and email to be resolved.

 

Steps

The issue can be reproduced at will with the following steps:

But:

Cause

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