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Not Able To Update Status In Service Request Status Definition Form (Doc ID 1579509.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version and later
Information in this document applies to any platform.


When trying to update a status in the Service Request status setup form

There occurs an error - ‘The closed flag cannot be changed as the status is currently being used’.

How to fix the error?


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