Not Able To Update Status In Service Request Status Definition Form
(Doc ID 1579509.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 10.5.10.2 and later
Information in this document applies to any platform.
When trying to update a status in the Service Request status setup form
There occurs an error - ‘The closed flag cannot be changed as the status is currently being used’.
How to fix the error?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document