Enable work request details access from approval notification (Doc ID 1579513.1)

Last updated on AUGUST 28, 2013

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Generic Linux

Goal

 Enable access of Work Request Details to the Department Approver during approval cycle

Background of the requirement:

Currently the department approver doesn’t have the provision to view all of the work request details from approval notification.

There have been many requests from Customers asking for various information from the work request to be displayed in the approval notification details to enable the work request approver to view them before performing approval actions.

The following work request details have been requested by customers to be added to the notification details. 
- DFF information
- Work request priority
- Work request details 

As a common solution to address all these requirements, a 'Work Request Details' view link will be provided from the notification page as below, similar to work order notification.

Solution

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