Unable to Over Pick :Delivery Details Are Being Cancelled For Some Sales Orders When Ship Tolerance Above Is Set (Doc ID 1579576.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Oracle Release Management - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Unable to over pick quantity for some sales orders.   

The problematic order displays the following split lines in  WSH_DELIVERY_DETAILS

LINE  requested shipped
     QTY          QTY
2.1    6              6
2.1   21            21
2.1    2              2  <== Customer expects to see 6 as the shipped quantity.  customer has 14% overship tolerance on the order
  -------
       29


What actually gets shipped and interfaced is only 29 , and sales order issue only shows qty of 29

Issue is :  what happened to  the additional qty of 4 ?

At WSH_DELIVERY_DETAILS the third delivery detail shows a cancel qty of 4 .

STEPS

-----------------------
The issue can be reproduced at will with the following steps:

Responsibility : Oracle Order Management

1) Set the profile option “WSH: Overpicking Enabled” to Yes.

2) Created the trip for the problematic order line

3) Created the three LPN’s manually using the Create LPN action on the shipping form.

4) Split the order line into quantities of 21, 6, and 2, to match the LPN quantities of 21,6, and 6 (the last split line would take the overship tolerance quantity).  

5) Packed each split line to its respective LPN.

6) Selected each line and ran the Launch Pick Release action, which created one Move Order with three pick waves.
 
7) Updated each pick wave to have an allocation that matched the lot numbers and quantities on each LPN (21,6 and 6).  

8) Transacted the entire move order.
 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms