Shipping Method Getting Re-defaulted At Line Even While Line Scheduling (Doc ID 1579674.1)

Last updated on MAY 13, 2024

Applies to:

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
When scheduling hold is released, Schedule ship date is updated, but the Ship Method is getting updated from the original defaulted value.

EXPECTED BEHAVIOR
-----------------------
Expect the original value for Shipping Method to not be overridden when scheduling hold is released and lie is scheduled

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Order Management responsibility:

1. Order has been entered with Shipping method as <initial_shipping_method> and after entering items we see the same shipping method in both line and header level.
2. We booked the order: line goes on scheduling hold at booking.
  We don't see any change in shipping method(both at line and header level).
3. We removed the holds on order header and line, to further progress order.
4. Now the line is in awaiting shipping status and we see shipping method is changed to <another_shipping_method>  at line level, but the header shipping method remains the same <initial_shipping_method>.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.