Asset Number Not Coming Across From Work Request To Work Order (Doc ID 1579773.1)

Last updated on JUNE 11, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Application Release 12.1.3:

ACTUAL BEHAVIOR
---------------
It was found that that asset number recorded on a work request is not getting on the work order created based on the work request.

EXPECTED BEHAVIOR
-----------------------
Expected is to get the asset number being pulled on the work order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create work request
2. Add asset number on work request
3. create work order from work request.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms