FRM-40700: No Such Trigger: SPECIAL15 Error Occurs Trying To Compose Emails For Customers. (Doc ID 1580144.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to compose an email to the customers using the Tools >> Compose Email for Customers option
the following error occurs.

Error

FRM-40700: No such trigger: SPECIAL15.


Steps to Replicate

The issue can be reproduced at will with the following steps:
1. Open the Service request form.
2. Create an SR for a customer.
3. Go to Tools >> Compose Email for Customers


Cause

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