Prepayment Receipts Are Placed On Account When Sales Order Is Cancelled (Doc ID 1580750.1)

Last updated on AUGUST 11, 2022

Applies to:

Symptoms

A credit card prepayment receipt is created in Order Management when the order is booked.  The credit card receipt is authorized
and the status of the receipt is Confirmed.  The order gets cancelled before the prepayment receipt is remitted or settled.  You expect
the system to automatically refund the receipt by unapplying the receipt and applying it to CREDIT CARD REFUND which would generate
a miscellaneous receipt for a credit card refund.  However, the receipt is automatically unapplied and the receipt is placed on account. 

Steps:

1. Create an order in Order Management for $100
2. Create a Credit Card prepayment against the order for the entire amount of the order ($100)
3. Book the order. The prepayment receipt gets created after the authorization was received.
4. The receipt is in Confirmed state, requiring the Remittance and settlement processes to be run.
5. Before the settlement runs, cancel the sales order.  
6. The credit card receipt is not getting refunded, ie., the receipt is not unapplied from Prepayment application
    and applied with Credit Card refund activity and no miscellaneous receipt for Refund of the amount.
7. Instead receipt is On Account after unapplying the prepayment application.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.