FRM-40212 When Attempting To Select EXTERNAL_REFERENCE In CSXSRISR

(Doc ID 1580791.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


An item instance is created in Install Base and linked to a customer account and party site id. Then this instance can be queried in item instance in the Create Service Request form.

However, when the current location is later changed for that item instance in Install Base, the item instance can no longer able selected on the CSXSRISR form.

FRM-40212 error occurs when attempting to select EXTERNAL_REFERENCE In CSXSRISR


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