Lockbox Issue: Lockbox ignoring the Balance Forward Billing Invoices after identifying the Customer

(Doc ID 1580813.1)

Last updated on FEBRUARY 01, 2016

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.
Form:ARXLBSUB.FMB - Submit Lockbox Processing
Executable:ARLPLB - Process Lockboxes


Symptoms

Lockbox ignoring the Balance Forward Billing Invoices after identifying the Customer When Lockbox number is passed in the Data File

This works correctly when Lockbox number is given at the time of validation.

Test Case 01: Lockbox number is passed in the datafile.

1. Create a Balance Forward Billing term for a Customer.
2. Create two Invoices for this customer with this term and run the billing cycle.
3. Pass this Balance Forward Billing number in the datafile.
4. Run Lockbox  
 Result: Receipt applied in-correctly to the old Invoices and
            not to the Invoices of the Balance Forward Billing.

Test Case 01: Lockbox number is given at the time of validation.

1. Create a Balance Forward Billing term for a Customer.
2. Create two Invoices for this customer with this term and run the billing cycle.
3. Pass this Balance Forward Billing number in the datafile.
4. Run Lockbox
 Result: Receipt applied correctly to the Invoices of the
            Balance Forward Billing number and not to the old Invoices of the Customer.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms