Automatic Receipts Issue: Balance Becomes Zero for IBY Authorization Failed Transactions (Doc ID 1581043.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Receivables - Version 12.0.0 and later
Information in this document applies to any platform.

Symptoms

Create AR Invoices with Receipt Method: IBY_CC (which are routed to Paymentech Processor)
Create a Receipt Batch and include created receipts and submit it Authorization from IBY gets failed for the invoice transactions.
Now re-query the invoices and the Invoice Balance becomes zero, even though there were no activities against the invoice.

These invoice transactions are shown on ‘Correct Funds Transfer Errors UI’
Select the ‘Retry’ action for above invoices
Created new Receipt Batch and included receipts and submitted it

Result:
As Invoice balances became zero, Now it says This Receipt can’t qualify for receipt minimum amount criteria (in receipt class minimum amount set as ‘1’)

Expected:
Invoice Balance should not change for Authorization failed transactions.