iReceivables Issue: Disputes for Multiple Transactions are Raised with Zero Dispute Amounts (Doc ID 1581098.1)

Last updated on JUNE 08, 2016

Applies to:

Oracle iReceivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

Attempting to create disputes for multiple transactions.
One transaction already has a pending dispute for the full amount, which results in all disputes being created for zero.

Expect only a zero amount dispute for the transactions that is already pending dispute

Steps to Reproduce:
Responsibility:  iReceivables
1. Create a dispute for full amount.
2. Create other dispute for full amount by selecting several transactions, including the one from step 1.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms