Email Center (Level 1 / Foundation) Training [Video] (Doc ID 1581119.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.0 and later
Information in this document applies to any platform.

Goal

In order to assist the reader with an understanding of the Oracle Email Center Product, the following training plans have been put into place:

 
Training LevelDescriptionTraining Link
Oracle Email Center Training Level – Level 1 / Foundation This training, provides all the information and training needed to reach Foundation Level for Oracle Email Center. 1581119.1
Oracle Email Center Training Level – Level 2 / Intermediate This presentation provides all the information and training needed to reach Intermediate Level for Oracle Email Center. 1581839.1
Oracle Email Center Training Level – Level 3 / Advanced This presentation provides all the information and training needed to reach Advanced Level for Oracle Email Center. 1581851.1

 

Oracle Email Center Training Level – Level 3 / Advanced is a place folder for yet to be released training. As soon as it is available the link will be enabled.

 

This foundation/Level 1 training note will give the reader a basic understanding of Oracle Email Center's functionality and components and will take around one hour to complete, including the attached videos which will show Email Center in action. The Intermediate/Level 2 and Advanced/Level 3 training build on the knowledge gained in this training, taking the Email Center implementation possibilities to a higher level, with details on auto-processing and auto-acknowledgements, intent analysis, tagging, auto-creating Service Requests and lots more.

There are known issues when attempting to view some of the graphical elements of this Note when using Internet Explorer. Oracle is unable to control this limitation, so it is recommended that another browser, (such as Firefox or Chrome), should be used to view this Note.

Within MOS there is a move away from flash dependent files, however it is recognized that some users may elect to download the multimedia files to their own device.  Consequently both .mp4 and .swf versions of the files are included as links in this Note.  The .mp4 version of the file is referenced first, followed by the .swf version.


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