Last updated on SEPTEMBER 06, 2016
Applies to:Oracle Email Center - Version 12.0 and later
Information in this document applies to any platform.
In order to assist the reader with an understanding of the Oracle Email Center Product, the following training plans have been put into place:
|Training Level||Description||Training Link|
|Oracle Email Center Training Level – Level 1 / Foundation||This training, provides all the information and training needed to reach Foundation Level for Oracle Email Center.||1581119.1|
|Oracle Email Center Training Level – Level 2 / Intermediate||This presentation provides all the information and training needed to reach Intermediate Level for Oracle Email Center.||1581839.1|
|Oracle Email Center Training Level – Level 3 / Advanced||This presentation provides all the information and training needed to reach Advanced Level for Oracle Email Center.||1581851.1|
This foundation/Level 1 training note will give the reader a basic understanding of Oracle Email Center's functionality and components and will take around one hour to complete, including the attached videos which will show Email Center in action. The Intermediate/Level 2 and Advanced/Level 3 training build on the knowledge gained in this training, taking the Email Center implementation possibilities to a higher level, with details on auto-processing and auto-acknowledgements, intent analysis, tagging, auto-creating Service Requests and lots more.
Within MOS there is a move away from flash dependent files, however it is recognized that some users may elect to download the multimedia files to their own device. Consequently both .mp4 and .swf versions of the files are included as links in this Note. The .mp4 version of the file is referenced first, followed by the .swf version.
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