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When Upgrading From 11i to R12 Why Are Some Personalizations Not Migrated? (Doc ID 1581267.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


When upgrading from 11.5.10 to 12.1.3 personalization added in 11i are missing in 12.1.3 on the Agent Dashboard and Update SR page.  Why is that?


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