There are no Item Details on the Find Serial Number LOV Located on the Contact Center Install Base tab (Doc ID 1581371.1)

Last updated on MARCH 10, 2019

Applies to:

Symptoms

In Contact Center Install Base tab, the Find Serial Number LOV on the Find Item Instance window shows only serial numbers and no item description.

EXPECTED BEHAVIOR
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The LOV should display the serial number and the item description.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Contact Center form and query an organization
2. Go to Install Base tab > Click Find Instance button > In the "Find Item Instance" open the "Serial" LOV
3. The LOV shows only serial numbers and no item description.

Changes

Cause

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