Service Contracts Main Billing Performance Issue on Usage Lines (Doc ID 1581484.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 find that The Service Contracts Main Billing program has performance issues. Is taking for example around 3 hours to process around 7,000 usage lines or around 26 minutes to process around 131 usage lines.

Expected Behavior:
Expected the process to last a fewer minutes.

Steps to Reproduce:
The performance issue can be reproduced at will by running the Service Contracts Main Billing program.

Business Impact:
Due to this issue users must wait longer than they expect for the Service Contracts Main Billing program to complete.

Cause

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