Claim Is Not Cancelling After The Invoice Is Paid Vis Auto-Adjustment (Doc ID 1581585.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Matched Claims remain open after invoices are adjusted using Auto-adjustment:


Steps:
---------
1- Create an Invoice
2- Create a receipt, apply receipt to the invoice and the create a claim for the balance
3- Run auto-adjustment with amount greater than Invoice amount and Type Invoice Adjustment
4- The adjustment gets applied to the invoice which gets closed.
5- Claim remains OPEN

We tried to settle the claim with another settlement method and we got the error that we I can not over apply an amount to an invoice.

Customer expects the claim to be cancelled since the balance on the invoice is not there for which the claim is created.

Cause

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