iSupport: Service Request Can Be Submitted Second Time After Using Back Button of Browser (Doc ID 1581883.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle iSupport - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request

It is possible to submit a service request in iSupport a second time by using the Back button of the browser.
This way duplicate SR's can be created.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create new SR
2. On confirmation page where you see the new SR number, use the Back button of the browser
3. Submit the SR again.


Cause

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