Approval List Could Not Be Generated. Please Contact Your System Administrator To Review AME Rules Setup (Doc ID 1582194.1)

Last updated on OCTOBER 25, 2023

Applies to:

Symptoms

When using Approval Management Engine (AME) to approve a requisition in Oracle iProcurement, the following error occurs.

ERROR
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"Approval List could not be generated. Please contact your System Administrator to review AME rules setup"

FND Log shows :
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po.plsql.POR_AME_APPROVAL_LIST.serializeApproversTable 1 l_full_name : <FIRSTNAME LASTNAME>
po.plsql.POR_AME_APPROVAL_LIST.serializeApproversTable 1 l_person_id :<PERSON ID>
po.plsql.POR_AME_APPROVAL_LIST.serializeApproversTable.others_exception 6   ORA-01403: no data found
po.plsql.POR_AME_APPROVAL_LIST.get_ame_approval_list.NO_DATA_FOUND6   NO_DATA_FOUND

STEPS
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The issue can be reproduced at will with the following steps:
1. Create Requisition in iProcurement
2. Click Submit to route the requisition for approval
- get the error

Cause

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