Approval List Could Not Be Generated. Please Contact Your System Administrator To Review AME Rules Setup (Doc ID 1582194.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When using Approval Management Engine (AME) to approve a requisition in Oracle iProcurement, the following error occurs.

ERROR
-----------------------
"Approval List could not be generated. Please contact your System Administrator to review AME rules setup"

FND Log shows :
------------------------------------------------------
po.plsql.POR_AME_APPROVAL_LIST.serializeApproversTable 1 l_full_name : firstnamelastname
po.plsql.POR_AME_APPROVAL_LIST.serializeApproversTable 1 l_person_id :774
po.plsql.POR_AME_APPROVAL_LIST.serializeApproversTable.others_exception 6   ORA-01403: no data found
po.plsql.POR_AME_APPROVAL_LIST.get_ame_approval_list.NO_DATA_FOUND6   NO_DATA_FOUND

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Attempt to submit a requisition for approval in iProcurement.




Cause

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