My Oracle Support Banner

Missing Successive Staged Dunning Levels In Transaction Dunning History (Doc ID 1582331.1)

Last updated on SEPTEMBER 01, 2021

Applies to:

Oracle Advanced Collections - Version 12 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Customer applied <Patch 14519533> to have the ability to view dunning history for a specific transaction via:

Responsibility: Collections Agent
Navigation: Collections > Transactions
Dunning History button

However, in 11i, when you looked at the dunning history of a transaction in Account Details, you could see the previous dunning runs with the related staged dunning level (level 1, level 2, ...). This isn't the case in R12.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.