Missing Successive Staged Dunning Levels In Transaction Dunning History

(Doc ID 1582331.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

Customer applied <Patch 14519533> to have the ability to view dunning history for a specific transaction via:

Responsibility: Collections Agent
Navigation: Collections > Transactions
Dunning History button

However, in 11i, when you looked at the dunning history of a transaction in Account Details, you could see the previous dunning runs with the related staged dunning level (level 1, level 2, ...). This isn't the case in R12.

Cause

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