My Oracle Support Banner

Spares Management: Effect of Task Reassignment When a Parts Requirement Exists (Doc ID 1582488.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Spares Management - Version 12.1.3 and later
Information in this document applies to any platform.

Purpose

This document aims to describe the (intended) effects of reassigning a (Field Service) task that has a parts requirement assigned. Depending on the 'Ship To' address of the task, the status of the source line of the parts requirement line(s) and the way the reassignment is done (manual or through scheduler), different behaviour will be seen. When possible the system will attempt to re-source the required part(s) and create a reservation or internal order for the parts for new resource. But that is not always possible. This document lists when it is possible and when it is not. It will also show what the behaviour is when it is not possible. And there are some tips and tricks in the scenarios as well.

Scope

This is intended for users and functional consultants who seek more information about an error received during task reassignment, or who are wondering about the effect a successful reassignment has on the parts requirement.

 The behaviour as described was enhanced with the 12.1.3++ code level for Spares Management and Field Service. That is the level this document is based on.

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Scope
Details
 Scenario variables
 Ship to Address: Customer, Task or Third Party
 Ship to Address: Special or Technician
 Re-assignment with multiple order lines
 Troubleshooting
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.