"Utility not available to convert text to postscript for printer null" Exception When Attempting to Print a Report (Doc ID 1582995.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Transportation Management - Version 6.3.1 to 6.3.3 [Release 6.3]
Information in this document applies to any platform.

Symptoms

On a random basis OTM is not passing the printer after selecting the correct printer in report manager, delivery method 'print' and selecting the printer. The following error is thrown:

2013-08-20 16:41:27.300 0 Error Exception Utility not available to convert text to postscript for printer null

at sun.reflect.GeneratedConstructorAccessor975.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:27)
at java.lang.reflect.Constructor.newInstance(Constructor.java:513)
at glog.util.exception.GLException.factory(GLException.java:450)
at glog.util.exception.GLException.factory(GLException.java:426)
at glog.util.exception.GLException.factory(GLException.java:422)
at glog.util.exception.GLException.factory(GLException.java:410)
at glog.util.report.IppPrint.handlePrinterFormat(IppPrint.java:191)
at glog.util.report.IppPrint.print(IppPrint.java:133)
at glog.util.report.IppPrintEvent$Listener.trigger(IppPrintEvent.java:211)
at glog.util.event.MemoryEventQueueRunnable.processEvent(MemoryEventQueueRunnable.java:145)
at glog.util.event.MemoryEventQueueRunnable.run(MemoryEventQueueRunnable.java:100)
at glog.util.event.EventThread.run(EventThread.java:86)
at java.lang.Thread.run(Thread.java:662)

Error Codes

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms