POXDOFDO: Purchase Order Returned In Status Incomplete After Forwarding PO For Approval Via Forward Documents

(Doc ID 1583047.1)

Last updated on APRIL 16, 2018

Applies to:

Oracle Purchasing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

After forwarding a purchase order for approval to another user using Management > Forward Documents the purchase order is returned in status Incomplete and the action history is updated with the action No action taken.

This issue can be reproduced as followed:

  1. As preparer creates a purchase order and submits it for approval to Approver A.
  2. As user B navigate to Management > Forward Documents.
  3. Queries up the standard purchase order and forwards it to Approver B.
  4. At this moment the PO is returned in status Incomplete with no approver can be found.
Note: In the Workflow Activity Status it is observed that the activity IS_FORWARD_TO_USER_NAME_VALID (Is Forward-To User Name Valid?) returns N:

  • PROCESS = MAIN_POAPPRV_PROCESS
  • Process Display Name = PO Approval Process
  • ACTIVITY = IS_FORWARD_TO_USER_NAME_VALID
  • Activity Display Name = Is Forward-To User Name Valid?
  • STATUS = COMPLETE
  • RESULT = N

This is illustrated in the following screenshot:

 

Cause

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