Dispute Created Against an Invoice with a Credit Memo Created Greater or Equal to 50% Error - A Credit Memo is Attempting to Overapply a Specific Transaction Line, but Overapplication is Not Allowed

(Doc ID 1583285.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Attempting to create a dispute on the remaining open invoice, after a credit memo has been applied to 50% or more of the balance, and receive the following error:

A credit memo is attempting to overapply a specific transaction line, but overapplication is not allowed

Steps to Reproduce:
1) Enter invoice with total invoice amount: 4479.84 (Transaction Type does not allow overapplication which is fine)
2) Create a dispute of half of the invoice or more: 2239.92
3) Approve and create the CM which results in a credit of 2239.92 and a remaining open invoice amount of 2239.92
4) Now try to enter a Dispute of the remaining open amount 2239.92 to credit the complete invoice.
Click the Dispute and receive the above message.

Even if you try that on line level or with a lower amount the same message appears.

The issue happens if 50% or more have also been credited through the CM workflow.

Cause

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