Dispute Created Against an Invoice with a Credit Memo Created Greater or Equal to 50% Error - A Credit Memo is Attempting to Overapply a Specific Transaction Line, but Overapplication is Not Allowed
(Doc ID 1583285.1)
Last updated on JULY 14, 2020
Oracle Advanced Collections - Version 12.1.3 and later Information in this document applies to any platform.
Attempting to create a dispute on the remaining open invoice, after a credit memo has been applied to 50% or more of the balance, and receive the following error:
A credit memo is attempting to overapply a specific transaction line, but overapplication is not allowed
Steps to Reproduce: 1) Enter invoice with total invoice amount: 4479.84 (Transaction Type does not allow overapplication which is fine) 2) Create a dispute of half of the invoice or more: 2239.92 3) Approve and create the CM which results in a credit of 2239.92 and a remaining open invoice amount of 2239.92 4) Now try to enter a Dispute of the remaining open amount 2239.92 to credit the complete invoice. Click the Dispute and receive the above message.
Even if you try that on line level or with a lower amount the same message appears.
The issue happens if 50% or more have also been credited through the CM workflow.
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