TeleService: Copy Task Functionality Is Not Working - Error "User <user_id> is invalid or disabled."
(Doc ID 1583377.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
In Service Request form, the Copy Task functionality is not working.
User xxxxxx is invalid or disabled.
(N) Service Request > Find Service Request
- Open Service Request with Task
- Copy Task
=> Get the error
Some users had been end-dated.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document