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TeleService: Copy Task Functionality Is Not Working - Error "User <user_id> is invalid or disabled." (Doc ID 1583377.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In Service Request form, the Copy Task functionality is not working.

Error:

User xxxxxx is invalid or disabled.

Steps:

(R) Service
(N) Service Request > Find Service Request

 - Open Service Request with Task
 - Copy Task
 => Get the error

Changes

Some users had been end-dated.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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