How To Restrict Re-Assignment Of Cancelled Tasks On Service Request Form
(Doc ID 1583644.1)
Last updated on JULY 21, 2020
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
If one cancels a task and then the task status can not be changed to assigned.
But if the assignee type and assignee are populated, then the task status is changed to assigned.
Steps to Reproduce
(R) Service >> Service Request >> Create Service Request
1. Create SR, task is created automatically.
2. Create cancel note and cancel the task.
3. Populate the assignee type and assignee filed and save
4. Task status is changed to Assigned
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In this Document