Customer Account Is Not Populated For Auto Created Service Requests
(Doc ID 1583944.1)
Last updated on MARCH 20, 2019
Applies to:
Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Service Requests automatically created from incoming emails do not have the Account Number field populated. SR's manually created from emails do however have the Account Number field populated.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |