Customer Account Is Not Populated For Auto Created Service Requests
Last updated on MARCH 08, 2017
Applies to:
Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Service Requests automatically created from incoming emails do not have the Account Number field populated. SR's manually created from emails do however have the Account Number field populated.
Cause
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