Customer Account Is Not Populated For Auto Created Service Requests (Doc ID 1583944.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Email Center - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Service Requests automatically created from incoming emails do not have the Account Number field populated. SR's manually created from emails do however have the Account Number field populated.

Cause

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