Third Party Customer Contact Details Are Not Visible (Doc ID 1584121.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Learning Management - Version 12.0 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

A new customer has been defined in Receivables, with contact persons and full details about them.
However, when the learning administrator tries to enroll a customer's contact person to the class, the following fields in the tab "Third Party" - "Contact Details" are empty:


EXPECTED BEHAVIOR
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Expect these property values to have the values as defined in Receivables.

STEPS
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The issue can be reproduced at will with the following steps:
- Responsibility: Receivables Manager > Customers > Customers
- Customer Type: Organization
- Push [Create] and create External Person Details.
- Responsibility: Oracle Learning Management Administrator
- Enroll the external person that was just created in Receivables and check the details in the Third Party tab

Cause

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