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Oracle E-Business Suite Product Enhancement Request to My Oracle Support Community FAQ (Doc ID 1584210.1)

Last updated on MAY 15, 2019

Applies to:

E-Business Suite
Oracle Project Costing - Version 12.1.3 and later
Information in this document applies to any platform.

Purpose

This document is intended to be the single information source for capturing Enhancement Requests (ERs) in the My Oracle Support Community.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 How are Enhancement Requests Captured in My Oracle Support Community?
 How do I get access to the My Oracle Support Community?
 How do I navigate to the My Oracle Support Community?
 When can I expect to see an Enhancement Request Community for my product?
 Why did Oracle decide to make this change?
 Are there any other Oracle Products where Enhancement Requests are handled using Communities?
 Enhancement Request Submission Process
 Does this replace the Service Request process today?
 Why is Oracle Asking Me to Submit the Enhancement Request?
 Voting Process
  I have already cast a vote for an Enhancement Request through my User Group, will this be impacted?
 Can I vote more than once for an Enhancement Request in the Community?
 Can I include more business justification or specific business requirements to an Enhancement Request?
 How do I cast a Vote?
  How Can I track the progress of the ER?
 Enhancement Request Details
 Can I log an Enhancement Request using the Community?
 How can I search / browse Enhancement Requests that have been logged in the My Oracle Support Community?
 What will happen when I log a Service Request and it is deemed to be an Enhancement Request?
 What are the benefits for the customers?
 Who will monitor and reply to the enhancement requests?
 When can I expect to get a response to my Submitted ER?
 How will customers vote?
 Will Oracle implement all of the Enhancement Requests submitted via My Oracle Support Community?
 What will happen to existing Enhancement Requests captured in the Bug Database?
 What happens if an Enhancement Request gets no or minimal votes?
 How will Oracle notify the customers if they are or will be implementing an Enhancement Request?
 EBS Mobile Apps Share Your Ideas
 If you have additional questions or suggestions for improvement of ideas using the Procurement - EBS (MOSC) Community
References

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