Receipts Workbench: Trying Refund a Receipt from a Related Customer Error - Value Entered is Not Valid for Current Field. Please Re-Enter
(Doc ID 1584374.1)
Last updated on FEBRUARY 20, 2019
Oracle Receivables - Version 12.0.0 and later Information in this document applies to any platform.
Attempting to create a Refund for a Related Customer in the Receipts form and receive the following error:
Value entered is not valid for current field. Please re-enter.
Trace file shows AR_ALL_INVALID_VALUE
Steps to Reproduce: 1) Create Hierarchical Relationship between two: Customers A and B. 2) Create a Receipt for Customer A 3) Apply to Refund and click Refund Attributes 4) Choose Customer B in Customer Name List of Values (LOV) 5) The Cursor will move to next field which is Customer Number Same LOV will popup there. Select same Customer B Now the Customer name will contain customer number and vice-versa. Click on Apply Nothing happens. Click on Cancel. The error occurs.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!