Customer Name Parameter in Service Contracts Main Billing Throws Truncation Error ORA-24345

(Doc ID 1584580.1)

Last updated on OCTOBER 05, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
5-Oct-2016 - Verified seed bug is still present in 12.2.5 and bug is still open.


On : 12.1.3 version, Contracts Billing/Termination

When attempting to use the LOV for the Customer Name parameter in Service Contracts Main Billing,
the following error occurs.

APP-FND-01564: ORACLE error 24345 in fdlget
Cause: fdlget failed due to ORA-24345: A Truncation or null fetch error occured.

The issue can be reproduced at will with the following steps:
1. Start to submit Service Contracts Main Billing
2. Attempt to use the LOV for the Customer Name parameter.

The issue has the following business impact:
Due to this issue, users cannot submit billing using a customer name.


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